Kappa Create, which operates the conveyor belt sushi chain store “Kappa Sushi,” has introduced SoftBank Robotics’ serving robot “Servi” to a store in Kawasaki City on a trial basis. By serving food instead of humans, the aim is to reduce the interaction between the clerk and the customer and prevent the infection of the new coronavirus.
Servi is a robot that can load up to 35 kg of food on the tray at the top of the main unit and travel to a destination specified in advance. When the weight sensor detects that food has been taken, it automatically returns to the designated place. In addition, using sensors such as 3D cameras and LiDAR, you can avoid obstacles and steps, and you can pass through a minimum width of 60 cm.
Kappa Create will use Servi to improve operational efficiency, verify how much customer satisfaction will improve, and consider expanding the number of stores that have introduced it based on the results of trial introduction. I will.
In addition to Kappa Create, similar efforts are being made by Rains International, which operates the yakiniku chain store “Ushikaku” and the izakaya chain store “Shabu-shabu Onyasai”. Opportunities to see robots are likely to increase.